Welcome to BERNA COUTURE! These terms and conditions govern your use of our website (https://bernacouture.com/) and the purchase of our products. By accessing our website or placing an order, you agree to comply with these terms.
1. General Information
BERNA COUTURE operates as a clothing brand offering high-quality apparel and related products. These terms apply to all users of the website, including customers, browsers, and merchants.
2. Orders and Payments
- Accepted Payment Methods: We accept payments via credit cards, debit cards, and PayPal.
- Currency: All transactions are processed in Euros (€).
- Order Confirmation: You will receive an email confirmation upon successful placement of your order.
3. Shipping and Delivery
- Regions Served: We ship within Germany only.
- Shipping Methods: Standard and express shipping options are available.
- Delivery Timeframe: Orders are typically delivered within 2 to 3 business days after processing.
- Shipping Costs: Shipping charges will be displayed at checkout and are the customer’s responsibility.
4. Returns and Refunds
- Eligibility for Returns: Products can be returned within 14 days of receipt, provided they are unused, unwashed, and in their original packaging with all tags intact.
- Refund Process: Refunds will be processed within 7 business days after the returned item is inspected.
- Non-Refundable Items: Customized or altered items are not eligible for returns or refunds.
- Return Shipping Costs: Customers are responsible for return shipping fees unless the product is defective or incorrect.
5. Product Information
We strive to ensure that all product descriptions, images, and pricing are accurate. However, slight variations may occur due to photography or display settings.
6. Liability Disclaimer
- Use of Products: BERNA COUTURE is not liable for damages caused by misuse or improper care of products.
- Website Content: We do not guarantee that the website will be error-free or continuously available.
7. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of BERNA COUTURE. Unauthorized use of our content is prohibited.
8. Prohibited Activities
You agree not to:
- Use the website for illegal purposes.
- Attempt to interfere with the website’s functionality.
- Misrepresent yourself or provide false information.
9. Governing Law
These terms are governed by the laws of Germany. Any disputes will be resolved exclusively in the German courts.
10. Changes to Terms
We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting.
11. Contact Us
For questions or concerns, please contact us:
BERNA COUTURE
Flachsmarkt 1, 55116 Mainz, Germany
Phone: +49 173 9631511
Email: info@bernacouture.com